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請注意：若單筆預訂超過5間客房，可能會需要遵守其他相關規定以及符合額外的要求。

After booking, you will receive an email from the property asking you for your check-in time. You must reply to this email within 72 hours of arrival. Otherwise the property cannot guarantee check-in without considerable waiting time.

Please note that this accommodation consists of luxuriously furnished apartments, and is not a hotel with a 24-hour reception. The property's office is open between 10:00 and 12:00 from Mondays to Fridays. Check-in outside the normal office hours (or at weekends) can of course be organised but needed to be arranged individually with the accommodation.

On check-in, each guest will receive a mobile phone number to contact the property in case of emergencies.

Check-in is not possible after midnight.

For security reasons, the credit card used for booking must be provided at check-in.

For a stay of 8 nights or more, the apartment will be cleaned weekly.

The property has a lift, but not all apartments are wheelchair accessible. For more information, please contact the accommodation directly. Please inform Palacina Berlin - Serviced Apartments in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.